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Support address

If you have any questions or need our assistance, contact us via support@xorlab.com.

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Mailing list & release announcements

Subscribe to xorlab release and security announcements here: Subscription form. We strongly recommend to subscribe there to be informed about important updates.
Release Announcements mailing list

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Status page

Here you can find the xorlab status page: Status page. You can subscribe there to get informed about scheduled maintenance and incidents. It includes the status of xorlab SaaS instances, as well as xorlab services used by on-premises deployments. Note that the xcc - GUI status information is for SaaS customers only, as well as Rollout of xorlab Security Platform x.x.x announcements.

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Data protection

Which external parties may handle data in your deployment is listed in List of Data Sub-Processors. For what the platform sends out while analyzing email, and what it keeps afterwards, see Data Sent to External Services and Data Storage.

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Vulnerability reports

Send security vulnerability reports to security@xorlab.com. This address can be used for all xorlab’s products, services, and websites. We can accept only security vulnerability reports at this address. When we receive a security vulnerability report, we will evaluate it. And, if we agree it is a vulnerability, we’ll work to fix it and release the fix in a timeframe that matches the severity. Let us know if you would like credit for discovering the issue. We can cite you as the discoverer if we weren’t previously aware of the issue.