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This policy is designed to provide predictable support timelines for customers while reducing operational risk and maintenance overhead.

Release support timeline

Scope and definitions

  • A release refers to a major xorlab release (e.g. 9.0, 10.0, 11.0).
  • The policy applies primarily to on-premises deployments as SaaS instances get automatically updated.
  • Release support refers to security updates, bug fixes, and technical assistance.
  • Remaining on unsupported releases may expose systems to security and stability risks.

Release support policy

xorlab follows a time-based release support model:
  • Each major release is officially supported for 9 months from its initial public release date.
  • Customers are expected to upgrade to a newer release at least twice per year.
  • Once a release reaches end of support, there will be no further patches released.
This approach aligns xorlab with common industry practices and improves predictability for upgrade planning.